The question of why employees stay and commit to long-term care organizations is explored through a qualitative study. A full range of employees, representing the many positions found within a long-term care facility, are included in the study. The narratives, gathered through one-hour interviews, are analyzed through the theories of organizational commitment and motivation-hygiene. As a result of the analysis, transformational leadership emerged as an important theory in this organizational environment.
The findings are grouped into primary themes indicating that the organization inspires positive feelings that impact commitment and retention. Other primary themes include the impact of the behavior of leadership, the sense of connectedness between employees and with customers, and the prevalent opportunities for growth and recognition.
Keywords: organizational commitment, retention, turnover